FAQ

FREQUENTLY ASKED QUESTIONS

WHEN WILL YOU SHIP MY ITEMS?

- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 5-7 business days of payment.
- We will notify you by email when your items have been shipped.

Shipping Disclaimer: Mama Bear Swag is not responsible for lost, damaged, or stolen packages. Packages that are marked as delivered, but “not received” are the responsibility of you and your local Post Office. Please contact your local Post Office for these rare instances/situations. Also, delayed scanning on USPS is beyond our control once the package leaves our premises.

 

WHEN WILL I RECEIVE MY ITEM(S)?

T-Shirts and apparel items should be received within 1-3 weeks
of your order date. This may be a little longer for international delivery.
For other specialty and giveaway items, please allow up to 2-4 weeks
delivery time as they may be shipping from other countries.

WHERE ARE MY ITEMS COMING FROM?

Although our fulfillment house is located in North America, some of our
specialty items are located in other countries such as Australia,
Germany, United Kingdom and China.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be 
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.

If you have any other questions please visit our support section and contact us or call us direct: 404.997.8434 and we will do our best to help you out.

 

WHERE DO I TRACK MY ORDERS?

Very simple! Head over to our "Track Your Order" page and enter your order number and email address. Once you do this you will see all the information regarding your order.

If you have any other questions please visit our support section and contact us or call us direct: 404.997.8434 and we will do our best to help you out.

 

RETURNS

If you wish to get a exchange or refund please return your product to the return address below: 

4426 Hugh Howell Rd #170, Tucker, GA 30084 within the first 30days of your package delivery to your location. 

*Customer will have to cover their own shipping cost. 

**Please see our additional information on our refund policy here.